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Frequently Asked Questions

Yes, but only on an opt-in basis. When a prospect fills out a lead form or clicks to your website from an email campaign we will automatically associate that visitor's activity with their contact profile. This will give you an overall view of their engagement history with your online brand.
Ongoing enhancements and upgrades to the core software are included in your subscription. As we come out with new modules (Call Trackerâ„¢, for example) you will have the option to add them at an additional cost. See the pricing page for more information.
Feel free to contact us via phone or open a support ticket. We would love to help you!
Very safe. We host our entire infrastructure with Amazon Web Services (AWS). The application currently runs on two large servers (or EC2 instances as they are known) behind a load balancer that distributes traffic evenly and will route all traffic to the healthy instance in case one of them crashes. The database is on a third server using AWS's RDS service and is backed up nightly. Finally, the database server is deployed using RDS Multi-AZ failover service where, if the database crashes for whatever reason, a hot spare is ready to go in a separate region.Since your data is only as safe as your password, we have implemented password strength requirements when any password is created or changed.Finally, all traffic to and from the application is encrypted using the same technology your bank uses for online banking.
Unlike our competitors, we do not limit the number of contacts and leads you can store in our database.
Yes. All subscriptions require a one-year contract and can be paid monthly or annually.

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